I’ve been throwing some ideas around with a colleague from another local authority as part of a wider ‘channel shift’ project that’s being led by the Improvement Service. I’m on a sub group assessing if we can use social media to move customers to less expensive forms of contact and reduce avoidable contact. So in… [Read more…]
June 4, 2011
I was disappointed but not surprised when last Friday tweets started to appear in my stream criticising @Hertspolice for their use of #watfordbomb and their use of social media generally the previous day. This was initially based by an article in the Drum that was tweeted. Then another tweet appeared from the Guardian. On Thu, I was… [Read more…]
March 28, 2011
I wrote this a couple of months ago and stuck it on my facebook notes to share with my friends, well before I ever thought I would have a blog. I’m sticking it here now as I’m speaking to people all the time about why social media is important and hopefully a few more people… [Read more…]
March 2, 2011
#WasteWed is an idea I had a few months ago, totally inspired by the #testittuesday and #thinkthursday campaigns used by the Fire Services. I wanted an online campaign, that would give people something to talk about on a weekly basis but it had to serve a purpose and have an outcome. I looked at Waste… [Read more…]
March 1, 2011
A good day today, was pleasantly surprised to be told we’d made a mention in the social media section of SOCITM:Better Connected 2011 or #bc11 on twitter. Turns out we’re 7th in the UK for followers on facebook. The majority were gathered during the severe weather in December but they’ve stuck with us and we’ve… [Read more…]
February 28, 2011
Since being introduced to the world of #lgovsm on Twitter I’ve found it a challenge to communicate in 140 characters to say the least. I feel I have so much I want to contribute, share, learn that I feel I need a place to expand the thoughts that I have so here I am, and hope that… [Read more…]
June 30, 2011
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