Browsing All Posts published on »June, 2011«

Can digital save our libraries?

June 30, 2011


I’ve been throwing some ideas around with a colleague from another local authority as part of a wider ‘channel shift’ project that’s being led by the Improvement Service.  I’m on a sub group assessing if we can use social media to move customers to less expensive forms of contact and reduce avoidable contact.  So in […]

Why @HertsPolice using #watfordbomb was not a #fail

June 4, 2011


I was disappointed but not surprised when last Friday tweets started to appear in my stream criticising @Hertspolice for their use of  #watfordbomb and their use of social media generally the previous day. This was initially based by an article in the Drum that was tweeted. Then another tweet appeared from the Guardian. On Thu, I was […]