Browsing All Posts filed under »public sector«

Can digital save our libraries?

June 30, 2011


I’ve been throwing some ideas around with a colleague from another local authority as part of a wider ‘channel shift’ project that’s being led by the Improvement Service.  I’m on a sub group assessing if we can use social media to move customers to less expensive forms of contact and reduce avoidable contact.  So in […]

Why @HertsPolice using #watfordbomb was not a #fail

June 4, 2011


I was disappointed but not surprised when last Friday tweets started to appear in my stream criticising @Hertspolice for their use of  #watfordbomb and their use of social media generally the previous day. This was initially based by an article in the Drum that was tweeted. Then another tweet appeared from the Guardian. On Thu, I was […]

First one over with….

February 28, 2011


Since being introduced to the world of #lgovsm on Twitter I’ve found it a challenge to communicate in 140 characters to say the least.  I feel I have so much I want to contribute, share, learn that I feel I need a place to expand the thoughts that I have so here I am, and hope that […]